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About us

People-first HR, run by people who've done the job.

Smart Consultancy HR Limited helps UK employers handle the human side of business with confidence, combining hands-on HR experience with a calm, commercial outlook.

Our story

Built to make good HR accessible to smaller businesses.

Smart Consultancy HR was established in 2017 with a simple belief: every business deserves clear, dependable HR advice, not just the ones large enough to afford a full HR team.

Too many employers face people problems armed with conflicting advice from the internet, or expensive legal bills for issues that good HR could have prevented. We exist to close that gap: to be the steady, knowledgeable voice a manager can call when something doesn't feel right, and the team that quietly keeps your contracts, policies and processes in good order.

Today we support employers across a range of sectors, from professional services to care, retail and construction, handling everything from a single difficult conversation to running an organisation's entire HR function.

At a glance

Smart Consultancy HR Limited

2017Incorporated in England & Wales
HRSpecialist people consultancy
B'hamRegistered in Birmingham
UKClients nationwide

Company no. 10746435 · Registered office: 18 Tynsall Avenue, Redditch, England, B97 5SE.

What we stand for

The principles behind our advice.

Good HR isn't about rules for their own sake. It's about fairness, clarity and helping people and businesses do their best work.

Straight talking

We give you a clear recommendation, not a list of caveats. You'll always know where you stand and what we'd do in your shoes.

Fairness on both sides

The best outcomes protect the business and treat people with respect. We help you get there without cutting corners.

Commercial sense

We weigh legal risk against real-world impact, so the advice you get works for your budget, your team and your goals.

There when it counts

People issues rarely wait. We respond quickly and stay with you until the matter is genuinely resolved.

Plain English

No jargon, no legalese for its own sake. Documents and advice anyone in your team can read and act on.

A real relationship

You're not a ticket number. We get to know your business so our advice fits you, not a generic template.

Neil Smart

Founder & Director

Neil founded Smart Consultancy HR to bring practical, no-nonsense HR support to businesses that don't have the luxury of an in-house team. He leads every client relationship personally, combining a deep understanding of employment practice with a genuinely commercial outlook.

Leadership

Experience you can talk to directly.

When you work with us, you work with people who have sat on the other side of the desk, making the calls, running the meetings and living with the outcomes.

That hands-on experience is why our advice is practical rather than theoretical. We know that a policy is only as good as the manager who has to apply it, and that the "right" answer on paper isn't always the right answer for your business. Our job is to help you find the option that holds up legally and works in the real world.

Talk to us about your business
Work with us

Let's build better HR together.

Book a free consultation and find out how we can support your team.